Account & Billing

Simple, flexible pricing for individuals, teams, and enterprises.

Kendo Plans & Pricing

Free Kendo Account

When you first sign up for Kendo, your account is automatically created as a Free account.

The Free account includes 10 minutes of AI credits that you can use for:

• AI roleplay sessions

• Testing agents and training scenarios

These credits are one-time only and do not refresh daily or monthly. Once the 10 minutes are used, no additional training time will be available unless you upgrade your plan.

With a Free account, you can:

• Create AI agents

• Explore the dashboard

• Run limited AI roleplay using the included credits

Free accounts do not include:

• Team management (adding members, admins, or roles)

• Ongoing or unlimited training credits

• Advanced billing and subscription features

Tip: Upgrading to a Pro or Enterprise plan unlocks additional training time, team management, and full access to Kendo’s features.

Kendo offers:

• Pro Plan (Monthly)

• Pro Plan (Yearly – Save 20%)

• Enterprise (Custom)

Plan Comparison

Pro — Monthly

• $55/seat

• 3 hours live training

• AI roleplay

• AI call scoring & analysis

• Multi-language support

• $12/hr extra usage

Pro — Yearly (Save 20%)

• $44/seat

• Same features as monthly

• Billed annually

• Best value

Enterprise

• Custom pricing (10+ seats)

• Custom AI models

• Custom scoring

• Dedicated account manager

• VIP support

• Done-for-you onboarding

• Everything in Pro

Pro Plan Details

Designed for solo reps and small teams.

Includes:

• 3+ hours of live training

• Unlimited AI roleplay

• Unlimited scoring

• LMS access

• Team management

• Multi-language support

• $12/hr extra usage

Enterprise Plan Details

Designed for large sales organizations (10+ users).

Includes:

• Custom AI sales personas

• Custom scoring frameworks

• Dedicated account manager

• VIP onboarding

• Priority support

• All Pro features

What Your Subscription Includes

All core AI training, scoring, and coaching features.

Across all plans, you get:

• AI roleplay

• Unlimited call scoring

• AI coaching

• LMS

• Usage dashboard

• Team management

• SSO

• Enterprise-grade security

Updating Your Payment Method

Quickly update your billing details.

Step 1 — Open Team Settings from the menu

Step 2 — Click the Billing tab

Step 3 — Scroll down to Payment Method and update the payment method option

Billing Cycle & Proration

You only pay for what you use. Fair, transparent billing.

Kendo uses industry-standard SaaS proration.

Example 1 — Adding Seats Mid-Cycle

• Pro seat: $55/mo

• Added halfway

• Charge = $55 × 0.5 = $27.50

Example 2 — Removing Seats Mid-Cycle

• 10 days left

• Credit = $55 × (10 ÷ 30) = $18.33

• Credit applied to next invoice

This prevents overpaying and keeps billing fair.

Failed Payments & Billing Errors Common Reasons

• Expired card

• Insufficient funds

• Bank restrictions

• Incorrect details

How to Fix

• Update your card

• Retry payment

• Contact your bank

• Use a different payment method

Billing Errors

If you see unexpected charges:

• Review your invoice

• Confirm seat count

• Contact support with the invoice number

Viewing Invoices & Payment History

Step 1 — Click Team Settings from the menu → Go to Billing

Step 2 — Scroll down to Billing History

Download:

• Invoices

• Statements

• Receipts

Canceling Your Subscription

You can cancel anytime.

Step 1 — Team Settings →Billing

Step 2 — Scroll down at the bottom

Step 3 — Click Cancel Plan

Your access remains active until the end of your current billing period.

Important: Unused credits are not refunded.

Contacting Billing Support

Fast support for payment issues, refunds, and subscription help.

How to Contact Billing Support

Go to Support in the sidebar, lower left or click the purple bubble at the lower right

Provide a detailed description of the issue as much as possible