Security, Privacy & Data Retention

Enterprise-grade security across all accounts.

Kendo ensures:

• Encrypted data storage

• Secure authentication

• Strict access controls

• Continuous monitoring

• Compliance with regional data laws

Access Control & Permissions Protect your workspace with a proper role hierarchy.

Admins control:

• Team access

• Billing permissions

• Training content

• Agent visibility

• Call history visibility

Members & Viewers have restricted access.

Best Practice: Keep Admin count low to maintain security.

Data Storage & Location

All data is stored in secure, encrypted cloud environments. Kendo maintains:

• AES-256 encryption at rest

• TLS 1.2+ encryption in transit

• Strict access control policies

Storage locations comply with:

• U.S. data regulations

• Applicable regional data requirements

Data Privacy Principles

Your data belongs to you.

Kendo does not:

❌ Sell your data ❌ Rent your data ❌ Share your data with advertisers

Kendo only shares data when:

• Required for service delivery

• Legally required (e.g., subpoenas)

• You explicitly request it

Incident Response & Monitoring

Kendo maintains:

• 24/7 system monitoring

• Automated alerts for unusual activity

• Investigations for suspicious events

• Containment & mitigation protocols

Any verified security incident is handled urgently and transparently.

Reporting Security Issues

If you suspect:

• Unauthorized access

• Account takeovers

• Suspicious activity

Contact:

📩 [email protected] 📩 [email protected]

Chat with us using the Purple Bubble located on the lower right when you're logged in.

Your report is reviewed immediately by the security team.

Data Retention Policy

Control how long your training data stays in the system.

Default Retention

Kendo retains:

• AI roleplays

• Call uploads

• Transcripts

• Analytics

• User profile data

Only as long as necessary to provide services.

Manual Deletion

Admins can delete:

• Agents

• Calls

• Sessions

• LMS content

• Team members

Manual deletions permanently remove data from your workspace.

Account Deletion

When you delete your Kendo account:

• All associated data is permanently erased

• Any personal information is removed

• Any call or training data is deleted

To request deletion: 📩 [email protected] 📩 [email protected]

Chat with us using the Purple Bubble located on the lower right when you're logged in.

Requesting Data Removal

You may request:

• Access to your personal data

• Correction of incorrect data

• Deletion of stored data

• Restriction of processing

• Export (portability) of your data

Requests: 📩 [email protected] 📩 [email protected]

Chat with us using the Purple Bubble located on the lower right when you're logged in.

Regional Privacy Rights

Compliance with global regulations.

Depending on your location, you may have additional rights under:

• GDPR (EU)

• CCPA (California)

• VCDPA (Virginia)

• CPA (Colorado)

• Other U.S. state privacy laws

Users may:

• Opt out of data sharing

• Request access

• Request deletion

• Restrict processing

AI & Data Handling

Transparent, ethical use of AI.

Kendo uses AI to:

• Train sales reps

• Score calls

• Provide coaching

• Analyze behavior patterns

Kendo does not:

• Make harmful automated decisions

• Use your data to train external models

• Share your training data with other clients

All AI processing stays within your workspace context.

Staying Informed About Privacy Updates

Privacy policy updates include:

• A revised “Last Updated” date

• Notice of major changes

• Email updates for critical changes

📸 Screenshot Placeholder Privacy Notice UI

Contacting Support & Privacy Teams

📩 General Support: [email protected] 📩 Privacy Requests: [email protected]

Chat with us using the Purple Bubble located on the lower right when you're logged in.