Quickstart

Simple and easy steps to start your Kendo account.

Step 1 — Set Up Your Account

• Sign up using email or Google

• Verify your email (if applicable)

Step 2 — Add Your Team

Invite anyone who will train, manage, or review.

• Add Admins, Members, or Viewers

• Create teams or groups

• Assign permissions

Pro Tip: Viewer seats are free & unlimited — perfect for QA, supervisors, or leadership.

Step 3 — Explore the Dashboard

Get familiar with:

• Upload Call

• Overview metrics

• AI insights

• AI Roleplay

• Flagged calls

• Call Library

• Team settings

• LMS

• Integration

• Account Setting

Step 4 — Upload Key Resources

Give Kendo real material to learn from.

• Upload call recordings

• Upload transcripts or scripts

• Connect your LMS (optional)

• Add training materials (optional)

Step 5 — Create Your First AI Prospect

Go to the AI Roleplay tab:

• Choose B2B or B2C

• Define persona, role, tone

• Add training goals

• Set expected challenges

• Configure language & voice

Tip: You can quickly create a prospect using AI, build one manually for full control, or save time by cloning directly from a company website or a real call recording.

Step 6 — Start a Training Session

• Pick your AI agent

• Choose Standard or Objection Handling mode

• Begin simulation

• Interact in real time

Step 7 — Review Scores & Feedback

After your session:

• View scores (1–100)

• Read strengths & opportunities

• Review coaching suggestions

• Listen to audio/read transcript

Step 8 — Invite Others

• Share agents with your team

• Assign training

• Send assessments to candidates