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Contact Support

Get help from the KendoAI support team.

Last updated: Feb 6, 2026

Support Channels

Reach us through multiple channels:

In-App Chat - Click the chat icon in the bottom right

Email - support@kendo.ai

Support Page - kendo.ai/support

Response times vary by plan and issue urgency.

Help us help you faster:

1. Check this documentation for answers

2. Try the troubleshooting guide

3. Gather relevant details (error messages, screenshots)

4. Note steps to reproduce the issue

5. Have your account email ready

For faster resolution, include:

Clear description of the issue

Steps to reproduce

Expected vs actual behavior

Screenshots or screen recordings

Browser and operating system

Time when issue occurred

Typical response times:

- Critical issues - Within 2 hours

- Standard issues - Within 24 hours

- Feature requests - Within 48 hours

Enterprise customers have priority support with faster SLAs.

Report bugs to help us improve:

Use the bug report feature in-app

Describe what went wrong

Note frequency (always, sometimes, once)

Include technical details if available

We appreciate detailed bug reports!

Can't find what you're looking for? Our support team is here to help.