Help & Support·Updated Feb 6, 2026
Contact Support
Get help from the KendoAI support team.
Support Channels
Reach us through multiple channels:
In-App Chat - Click the chat icon in the bottom right
Email - support@kendo.ai
Support Page - kendo.ai/support
Response times vary by plan and issue urgency.
Before Contacting Support
- Help us help you faster:
- 1. Check this documentation for answers
- 2. Try the troubleshooting guide
- 3. Gather relevant details (error messages, screenshots)
- 4. Note steps to reproduce the issue
- 5. Have your account email ready
What to Include
For faster resolution, include:
Clear description of the issue
Steps to reproduce
Expected vs actual behavior
Screenshots or screen recordings
Browser and operating system
Time when issue occurred
Response Times
Typical response times:
- Critical issues - Within 2 hours
- Standard issues - Within 24 hours
- Feature requests - Within 48 hours
Enterprise customers have priority support with faster SLAs.
Bug Reports
Report bugs to help us improve:
Use the bug report feature in-app
Describe what went wrong
Note frequency (always, sometimes, once)
Include technical details if available
We appreciate detailed bug reports!