Help & Support·Updated Feb 6, 2026
Troubleshooting
Solutions to common issues and problems in KendoAI.
Login Issues
Can't log in:
Verify email and password are correct
Try the 'Forgot Password' flow
Clear browser cache and cookies
Try a different browser
Check for typos in email address
Account locked:
Wait 15 minutes after multiple failed attempts
Contact support if still locked
Audio/Voice Issues
Microphone not working:
Check browser permissions for microphone
Ensure no other app is using the mic
Try a different microphone
Restart your browser
Voice agent not responding:
Check internet connection
Wait a moment after speaking (pause detection)
Ensure you granted audio permissions
Call Analysis Issues
Call stuck processing:
- Large files may take 10+ minutes
- Check your internet connection
- Verify file format is supported
- Try re-uploading if stuck over 30 minutes
Low transcription quality:
- Ensure clear audio without background noise
- Use better quality microphones
- Avoid overlapping speakers
Integration Problems
Zoom/Fathom not syncing:
Verify the connection is still active
Reconnect the integration
Check that recordings are available in the source
Ensure you have analysis credits
Slack notifications not working:
Check Slack app permissions
Verify channel settings
Reconnect if needed
Getting More Help
If these solutions don't work:
- Use in-app chat support
- Email support@kendo.ai
- Include screenshots and error messages
- Describe steps to reproduce the issue
- Note your browser and operating system