Back to DocsVerify email and password are correct Try the 'Forgot Password' flow Clear browser cache and cookies Try a different browser Check for typos in email address Wait 15 minutes after multiple failed attempts Contact support if still locked Check browser permissions for microphone Ensure no other app is using the mic Try a different microphone Restart your browser Check internet connection Wait a moment after speaking (pause detection) Ensure you granted audio permissions Verify the connection is still active Reconnect the integration Check that recordings are available in the source Ensure you have analysis credits Check Slack app permissions Verify channel settings Reconnect if needed
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Troubleshooting
Solutions to common issues and problems in KendoAI.
Last updated: Feb 6, 2026
Login Issues
Can't log in:
Account locked:
Audio/Voice Issues
Microphone not working:
Voice agent not responding:
Call Analysis Issues
Call stuck processing:
- Large files may take 10+ minutes
- Check your internet connection
- Verify file format is supported
- Try re-uploading if stuck over 30 minutes
Low transcription quality:
- Ensure clear audio without background noise
- Use better quality microphones
- Avoid overlapping speakers
Integration Problems
Zoom/Fathom not syncing:
Slack notifications not working:
Getting More Help
If these solutions don't work:
- Use in-app chat support
- Email support@kendo.ai
- Include screenshots and error messages
- Describe steps to reproduce the issue
- Note your browser and operating system