Billing & Subscriptions·Updated Aug 21, 2026
Seat Billing
Understand how team seat billing works.
How Seat Billing Works
Teams are billed per paid seat. Viewer access does not consume a billed seat. Each paid seat includes:
180 roleplay minutes per month on Pro, 480 minutes on Max (1 minute = 1 credit)
25 hours of live call scoring per month on Pro, 100 hours on Max
Full access to all KendoAI features
Seats are charged at your plan rate ($55/mo for Pro, $100/mo for Max)
Add or remove seats as needed
Prorated billing for mid-cycle changes
Credits Per Seat
Each seat adds credits to your team:
- 180 credits per Pro seat or 480 credits per Max seat per month
- Credits are pooled for the entire team
- Example: 5 Pro seats = 900 credits/month; 5 Max seats = 2,400 credits/month
- All team members share the credit pool
- Perfect for collaborative training environments
Adding Seats
- When you invite new team members:
- 1. Invite the member
- 2. Choose a paid member role; Viewer access does not add a billed seat
- 3. You're charged prorated amount for the remaining billing period
- 4. The plan's per-seat roleplay credits and live-call allowance are added to the team pool (prorated where applicable)
- 5. Next billing includes the full seat cost
Removing Seats
When you remove team members:
The seat is freed immediately
Credits from that seat are removed from the pool
No refund for current period (prorated credit on some plans)
Seat won't be charged next cycle
Member loses access immediately
Seat Status
Check your seat usage:
Go to Workspace > Billing
See active seats and available
View per-seat cost and credit allocation
See pooled roleplay credits and live-call capacity for the current plan
See next billing amount
Enterprise Seats
Enterprise plans handle seats differently:
Pre-purchased seat pools
Volume discounts on credits
Annual seat commitments
Custom billing arrangements
Contact your account manager for enterprise seat changes.