Billing & Subscriptions·Updated Aug 21, 2026
Credit System
Understand how roleplay credits work in KendoAI.
What are Credits?
Credits are used for AI roleplay training sessions. The system is simple:
1 minute of roleplay = 1 credit
Each Pro plan seat includes 180 credits per month, giving you 3 hours of AI roleplay training time.
Credits are consumed during voice and text roleplay sessions with your AI agents.
When you buy top-ups, credits are priced in US dollars at $12 per hour of roleplay — that's $0.20 per minute, so $1 = 5 credits. Top-ups are sold in two price tiers; the dollar amount you choose converts to credits at this rate.
Credit Usage
How credits are consumed:
Voice Roleplay - 1 credit per minute of conversation
Text Roleplay - 1 credit per minute of active session
Call Analysis - Uses the separate live-call scoring allowance included with the subscription
Credits are tracked in real-time during your sessions.
Checking Your Balance
- View your credit balance:
- 1. Go to Workspace > Billing
- 2. See current credit balance
- 3. View credit usage history
- 4. See credits included in subscription (180 per Pro seat or 480 per Max seat)
- 5. Purchase top-ups if needed
Monthly Credits
Your subscription includes monthly credits:
180 credits per Pro seat or 480 per Max seat refresh on your billing date
Unused credits don't roll over
You can purchase top-ups anytime
Top-up credits don't expire
Running Low?
When credits run low:
- Your current balance is visible under Workspace > Billing and usage detail lives under Workspace > Usage
- Auto-recharge can top you up automatically before you run out
- Top-ups can be purchased anytime
- Without credits, new roleplay sessions are paused
- Call analysis and other features continue working
Team Credits
For teams:
- Each Pro seat adds 180 credits and each Max seat adds 480 credits to the team pool
- Credits are pooled at the team level
- All members share the credit balance
- Admins can see usage by member
- Set alerts for team credit thresholds
Roleplay Credits vs Live-Call Capacity
Roleplay credits and live-call scoring minutes are separate balances. Roleplay top-ups and Auto-Recharge do not add live-call capacity.
View both balances under Workspace > Usage. When live-call capacity is exhausted, new imported or uploaded calls may be dropped until the team purchases more live-call hours or changes plan.