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Credit System

Understand how roleplay credits work in KendoAI.

Last updated: Feb 6, 2026

What are Credits?

Credits are used for AI roleplay training sessions. The system is simple:

1 minute of roleplay = 1 credit

Each Pro plan seat includes 180 credits per month, giving you 3 hours of AI roleplay training time.

Credits are consumed during voice and text roleplay sessions with your AI agents.

How credits are consumed:

Voice Roleplay - 1 credit per minute of conversation

Text Roleplay - 1 credit per minute of active session

Call Analysis - Separate from roleplay credits (included with subscription)

Credits are tracked in real-time during your sessions.

View your credit balance:

1. Go to Settings > Billing

2. See current credit balance

3. View credit usage history

4. See credits included in subscription (180 per seat)

5. Purchase top-ups if needed

Your subscription includes monthly credits:

180 credits per seat refresh on your billing date

Unused credits don't roll over

You can purchase top-ups anytime

Top-up credits don't expire

When credits run low:

- You'll receive email warnings at 20% and 10%

- Auto-recharge can prevent interruptions

- Top-ups can be purchased anytime

- Without credits, new roleplay sessions are paused

- Call analysis and other features continue working

For teams:

- Each seat adds 180 credits to your team pool

- Credits are pooled at the team level

- All members share the credit balance

- Admins can see usage by member

- Set alerts for team credit thresholds

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