Connecting Your Data & Tools
Turn real sales calls into AI-powered insights.
Uploading Calls & Scripts
Easily upload a single call recording at a time to have it scored, reviewed, and analyzed by Kendo. Supported file types include MP3, WAV, M4A, MP4, TXT, and VTT. You can upload live call recordings or call transcripts.
To upload:
Click Upload Call.
Select your file.
Kendo will analyze the call and provide detailed feedback.
This feature generates automatic scoring, coaching, and detailed analysis. This is ideal for:
Coaching & QA
onboarding
Tracking rep progress
Cloning real prospects
Candidate evaluation
Once the review is complete, it will appear under the Call Library and in the Live Call tab for easy access.
Upload Call Recording Steps
Step 1 — Open Upload Call Recording
Go to the top left sidebar
Click Upload Call
Step 2 — Select or Drag in Your File
Supported formats:
Audio
MP3
M4A
WAV
MP4
Text
TXT
VTT
Max size: 300MB (auto-chunked if larger).
Tip: For fastest processing, upload clean audio without background noise.
Step 3 — Quality Evaluation Breakdown
Each call is evaluated using a structured scorecard and clear coaching insights.
Summary Includes
Call context
Key strengths and weaknesses
Overall impression and scorecard
Scoring Calibration
90–100: Elite performance, deal expected to close
80–89: Strong performance, high chance of closing
70–79: Average performance, coin flip outcome
60–69: Weak performance, deal at risk
0–59: Poor performance, deal likely lost
Detailed Feedback Covers
Strengths and areas to improve
Key moments from the call
Action items for improvement
Review tab for deeper analysis
Kendo Call Analysis Kendo automatically extracts and evaluates:
Key moments
Objections
Discovery depth
Pitch clarity
Next-step clarity
Strengths and opportunities
Coaching recommendations
Processing usually takes seconds to a few minutes, depending on the audio length.
Step 4 — View Your Results
Your analyzed call appears in:
Call Library → Upload Call tab
Each call includes:
Scoring
Audio
Transcript
Summary
Coaching
Share / Download
Flag for review
Call Library Overview
Your centralized hub for training sessions and call reviews.
The Call Library stores every:
AI Roleplay
Call Upload
Live Call
This makes it easy to review progress, coach reps, or compare candidate performance.
The Call Library Tab
📂 Live Call
Calls that occurred in real time (if integrated or uploaded manually).
🤖 AI Roleplay
All training sessions were completed with AI agents.
⬆ Upload Call
Shortcut key to upload call showed on the main dashboard.
What You Can Do in the Call Library
Each call includes:
Score breakdown
Audio playback
Transcript
Strengths & opportunities
Coaching recommendations
Share link
Download audio/transcript
Flag call
Ask AI Coach
Update Deal
Delete Call
Re-analyze evaluation
View all or select live team members' evaluations and score
Tip: Review flagged calls weekly for targeted coaching.
Connecting Your LMS
The Learning Management System (LMS) in Kendo lets you create, manage, and track educational content for your team. It’s your centralized hub for all training materials. The built-in LMS allows teams to store and assign structured learning content
Key Features:
Create Content: Build new sections, modules, or lessons directly in Kendo to organize your educational material.
Upload Existing Content: Bring in existing playbooks, videos, or documents so your team can access everything in one place.
Team Progress: Monitor individual team member progress across all content. As soon as team members start viewing materials, their progress will be tracked.
Content Library: Watch content, track completion, and manage lessons efficiently. Start by creating your first section to organize educational content.
Organize by:
Sections
Modules
Lessons
Track Progress
Admins can monitor each rep’s:
Completion rate
Time spent
Training history
Adding New Content
Go to LMS in the sidebar
Click Create Section
Add modules/lessons
Upload media or write content directly in Kendo
View LMS content
Reps can access training content at any time.
With LMS, you can ensure that your team’s training is structured, centralized, and easy to track alongside AI roleplays and other learning activities.
Integrations
We’ve added a new Integrations feature that lets you connect external tools to streamline your workflow and automate data sharing.
Available integrations
Fathom – Connect Fathom to sync and use call recordings and insights.
Webhooks – Set up webhooks to send data to your own systems or third-party apps in real time.
Coming soon
Zoom integration – Direct Zoom support is on the way, making it easier to work with live and recorded meetings.
How this helps
Integrations reduce manual work and ensure your call data and activity stay connected across tools. You can manage and update your integrations anytime from the Integrations section in the platform.
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