Training and Roleplay
Start every session with the right AI prospect. Training begins by selecting an AI agent—the persona you want to practice with.
Choosing Your Training Agent
Step 1 — Open AI Roleplay
From the left sidebar, click AI Roleplay
Here you’ll see all your created prospects.
Step 2 — Select a Prospect
Browse or search for the right agent by:
Name
Persona
Industry
B2B/B2C type
Click the prospect to open training options.
Step 3 — Review Agent Settings (Optional)
Before training, you can preview:
Persona & tone
Challenges
Training goals
Call type
Language & voice
Starting a Training Session Launch a simulation in seconds. Kendo offers two training modes to match your practice style.
Standard Training
Used for full conversations, including:
Discovery
Pitch
Objections
Closing
Next steps
Perfect for realistic full-call practice.
Objection Handling Mode
A focused training mode designed for:
Rapid-fire objections
Practicing responses
Refining scripts
Improving confidence
Great for short, targeted drills.
Start Training / Roleplay Mode
After choosing your agent:
After choosing your agent:
Click Start Session
Pick the desired training mode
Click Start Sales Training to begin the real-time simulation.
Kendo will:
Speak using the configured voice
Respond dynamically to your approach
Adjust tone based on your answers
Generate real-time transcripts
Engage with the AI prospect just like a real call.
Call Simulation Experience
Real-Time Transcription
A live transcript appears on the left side of the screen.
Toggle on/off
Useful for reviewing key moments
Helps reinforce good phrasing
Adjustable Pacing
Use the pacing controls in the upper-left corner to:
Slow the AI down
Speed the AI up
Match the natural flow of conversation
End Session Anytime
Click the “X” button to end the roleplay when you're done.
After ending:
Return to Dashboard
Start a new session
Review the call in detail
Reviewing Sessions in the Call Library Replay, review, and improve. Every call is saved automatically. After completing a roleplay session, Kendo stores your session inside: Call Library → AI Roleplay tab.
Call Library Overview
Your centralized hub for training sessions and call reviews.
The Call Library stores every:
AI Roleplay
Call Upload
Live Call
This makes it easy to review progress, coach reps, or compare candidate performance.
What You Do in the Call Library
Each session includes:
Score breakdown
Audio playback
Transcript
Strengths & opportunities
Coaching recommendations
Share link
Download audio/transcript
Flag call
Ask AI Coach
Update Deal
Delete Call
Re-analyze evaluation
View all or select live team members' evaluations and score
Tip: Review flagged calls weekly for targeted coaching.
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