Kendo Analysis
Consistent, accurate, 24/7 coaching without manual review. Kendo’s AI evaluates every uploaded call and every roleplay session automatically. No human reviewers needed. No delays. No bias.
Performance Review / Evaluation & Coaching
Get instant, actionable insights after every call. Each call receives a detailed summary that helps reps and managers quickly identify growth areas.
Overall Call Overview
A short summary describing:
Tone & call flow
Key turning points
General success indicators
Strengths & Opportunities
Clear sections highlight:
Strengths
What the rep did well
Effective phrasing
Strong discovery moments
Opportunities
Missed follow-up questions
Poor objection handling
Lack of clarity in pitch
Scoring
Kendo evaluates core skills such as:
Discovery
Pitch
Objection Handling
Closing
Rapport
Call Structure
Scores give a clear baseline for improvement.
Why It Matters
Removes guesswork
Provides consistent standards
Speeds up coaching
Improves rep performance faster
Scoring Calibration Summary
90–100: Elite performance, deal expected to close 80–89: Strong performance, high chance of closing 70–79: Average performance, coin flip outcome 60–69: Weak performance, deal at risk 0–59: Poor performance, deal likely lost
Coaching Suggestions
Tailored recommendations like:
“Ask more open-ended questions early on.”
“Reinforce value before answering price objections.”
“Confirm next steps more clearly.”
Action Items This section lists key follow-ups and tasks identified from the call, such as objections to address, next steps to take, or opportunities for improvement.
Review Tab This section allows you to write your own notes or feedback on the call. You can highlight strengths, suggest improvements, or document coaching points for your team.
Admin & QA Reviews
Leadership can review, coach, and track performance effortlessly.
Admins and QA reviewers can:
Access all calls
Compare rep performance
Leave comments
Flag calls for follow-up
Share great examples with the team
Reviewing Low-Scoring Calls
Filter sessions by:
Rep
Score
This makes coaching more targeted and efficient.
Supervisory Tools
Admins can:
Add notes
Highlight key phrases
Track trends
Build coaching plans
Flag Call
Share Call
Download Call (Audio and Transcript)
Delete Call
Performance Insights
Track improvement over time.
Team & Individual Tracking
See:
Reps trending up
Reps needing coaching
Objection categories needing focus
Average scores over time
Use Insights To Improve Training
You can:
Compare across periods
See skill gaps
Align training with what reps struggle most with
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