Call Analysis·Updated Feb 6, 2026
AI Coaching
Get automated coaching recommendations based on your call performance.
How AI Coaching Works
After each call analysis, KendoAI generates personalized coaching recommendations based on:
Your scores across each competency
Specific moments in the conversation
Patterns across multiple calls
Comparison to top performers
Your improvement trends over time
Types of Recommendations
Immediate Wins - Quick fixes you can apply right away
Skill Development - Areas requiring focused practice
Pattern Alerts - Recurring issues across calls
Strengths to Leverage - What you're doing well to amplify
Suggested Training - Specific roleplay scenarios to practice
Viewing Coaching Insights
- Access coaching recommendations:
- 1. Open any analyzed call
- 2. Click the 'Coaching' or 'Insights' tab
- 3. Review the AI-generated recommendations
- 4. Click on any insight to see the supporting evidence
- 5. Mark insights as 'Working on it' or 'Completed'
Action Items
Turn insights into action:
- KendoAI automatically extracts action items from calls
- Action items appear in your dashboard
- Set reminders for follow-up tasks
- Mark items complete as you address them
- Track completion rates over time
Coaching Chat
Use the AI chat feature to dive deeper:
Ask questions about specific calls
Request additional coaching on a topic
Get practice scenarios for weak areas
Compare your approach to best practices
The AI coach has context on your performance history.