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AI Coaching

Get automated coaching recommendations based on your call performance.

Last updated: Feb 6, 2026

How AI Coaching Works

After each call analysis, KendoAI generates personalized coaching recommendations based on:

Your scores across each competency

Specific moments in the conversation

Patterns across multiple calls

Comparison to top performers

Your improvement trends over time

Immediate Wins - Quick fixes you can apply right away

Skill Development - Areas requiring focused practice

Pattern Alerts - Recurring issues across calls

Strengths to Leverage - What you're doing well to amplify

Suggested Training - Specific roleplay scenarios to practice

Access coaching recommendations:

1. Open any analyzed call

2. Click the 'Coaching' or 'Insights' tab

3. Review the AI-generated recommendations

4. Click on any insight to see the supporting evidence

5. Mark insights as 'Working on it' or 'Completed'

Turn insights into action:

- KendoAI automatically extracts action items from calls

- Action items appear in your dashboard

- Set reminders for follow-up tasks

- Mark items complete as you address them

- Track completion rates over time

Use the AI chat feature to dive deeper:

Ask questions about specific calls

Request additional coaching on a topic

Get practice scenarios for weak areas

Compare your approach to best practices

The AI coach has context on your performance history.

Can't find what you're looking for? Our support team is here to help.