Training System·Updated Mar 26, 2026
AI Context
Configure team-level context to make KendoAI's AI smarter for your business.
What is AI Context?
AI Context is a team-level knowledge base that feeds your organization's specific information into KendoAI's AI features. By providing structured context about your company, products, methodology, competitors, and more, you make the AI smarter and more relevant to your business.
AI Context powers multiple features across KendoAI:
Call Scoring - More accurate evaluation against your actual methodology
AI Coaching - Recommendations aligned with your sales approach
Roleplay Training - AI prospects that reference your real products and competitors
AI Manager - Contextual feedback and guidance for reps
Setting Up AI Context
- To configure your team's AI context:
- 1. Go to the AI Context tab in your team workspace
- 2. Select a category from the left navigation (Company, Products, Scripts, etc.)
- 3. Fill in the text fields with your organization's information
- 4. Watch the character count indicators — green means good coverage, amber means more detail could help
- 5. Click Save Category when you're done with each section
- 6. Repeat for additional categories to improve coverage
- The completion percentage at the top shows your overall AI context coverage.
Available Categories
AI Context is organized into structured categories:
Company - Your company overview, mission, value proposition, and market position
Products - Product details, features, pricing, and use cases
Scripts - Sales scripts, talk tracks, and messaging frameworks
Methodology - Your sales methodology, process stages, and qualification criteria
Competitors - Competitor information, differentiators, and battle cards
Objections - Common objections and approved handling responses
Personas - Target buyer personas and their priorities
Assets - Reference materials, case studies, and supporting content
Each category shows which AI features use that data, so you can prioritize what to fill in first.
Permissions
AI Context editing is restricted to team managers:
Owners and Administrators - Full access to edit and save all categories
Team Members - Can view AI context but cannot make changes
This ensures your AI context remains accurate and consistent across the team.
Best Practices
Get the most from AI Context:
- Start with Company and Products - These categories have the highest impact across all AI features
- Be specific - Include real product names, pricing tiers, and competitor details rather than generic descriptions
- Use the guidance tips - Each field includes expandable guidance with examples of what to include
- Aim for green indicators - The character count feedback helps you provide enough detail without overdoing it
- Update regularly - Keep your context current as products, pricing, or competitors change
- Review the coverage meter - Higher completion percentage means better AI performance across all features