Call Analysis·Updated Feb 6, 2026
Uploading Calls
Upload and transcribe sales calls for AI-powered analysis.
Supported Formats
KendoAI accepts various audio and video formats:
Audio - MP3, WAV, M4A, OGG, FLAC
Video - MP4, MOV, WebM (audio is extracted)
Maximum size - 500MB per file
Maximum duration - 3 hours per recording
For best results, use high-quality audio with minimal background noise.
Manual Upload
- Upload a call recording manually:
- 1. Go to the 'Call Analysis' tab
- 2. Click 'Upload Call' or drag and drop your file
- 3. Add call details (customer name, date, call type)
- 4. Select the team member who made the call (if applicable)
- 5. Click 'Upload and Analyze'
- 6. Wait for transcription and analysis to complete
- Processing typically takes 2-5 minutes depending on call length.
Automatic Import
Save time by connecting integrations for automatic import:
- Zoom - Automatically imports cloud recordings
- Fathom - Syncs meetings with transcripts
- Fireflies - Imports meeting recordings
See the Integrations section for setup instructions.
Live Call Submission
For calls not recorded through integrations, use manual live call submission:
Start a 'Live Call' session in KendoAI
Enter call details in real-time
Paste or type your notes and transcript
Submit for analysis
This is useful for phone calls or meetings without recordings.
Transcription Quality
Tips for better transcription accuracy:
- Use good quality microphones
- Minimize background noise
- Speak clearly and at a moderate pace
- Avoid overlapping speech when possible
- Use headsets for remote calls
You can manually edit transcripts after processing if corrections are needed.