Uploading Calls
Upload and transcribe sales calls for AI-powered analysis.
Last updated: Feb 6, 2026
Supported Formats
KendoAI accepts various audio and video formats:
Audio - MP3, WAV, M4A, OGG, FLAC
Video - MP4, MOV, WebM (audio is extracted)
Maximum size - 500MB per file
Maximum duration - 3 hours per recording
For best results, use high-quality audio with minimal background noise.
Manual Upload
Upload a call recording manually:
1. Go to the 'Call Analysis' tab
2. Click 'Upload Call' or drag and drop your file
3. Add call details (customer name, date, call type)
4. Select the team member who made the call (if applicable)
5. Click 'Upload and Analyze'
6. Wait for transcription and analysis to complete
Processing typically takes 2-5 minutes depending on call length.
Automatic Import
Save time by connecting integrations for automatic import:
- Zoom - Automatically imports cloud recordings
- Fathom - Syncs meetings with transcripts
- Fireflies - Imports meeting recordings
See the Integrations section for setup instructions.
Live Call Submission
For calls not recorded through integrations, use manual live call submission:
This is useful for phone calls or meetings without recordings.
Transcription Quality
Tips for better transcription accuracy:
- Use good quality microphones
- Minimize background noise
- Speak clearly and at a moderate pace
- Avoid overlapping speech when possible
- Use headsets for remote calls
You can manually edit transcripts after processing if corrections are needed.