Training System·Updated Feb 6, 2026
Performance Comparison
Compare your training performance against live call results.
Training vs Live Performance
KendoAI tracks both training sessions and live calls separately, allowing you to compare performance across contexts.
Training Performance - Your scores during practice sessions
Live Performance - Your scores from real sales calls
The Gap - The difference between training and live
Understanding this gap helps you identify where practice isn't translating to execution.
Accessing Comparisons
- View your performance comparison:
- 1. Go to Analytics > Performance
- 2. Select the 'Training vs Live' view
- 3. Choose your time period
- 4. Review the comparison charts
- 5. Click into any metric for details
Interpreting the Data
What different patterns mean:
Training > Live - You know the skills but struggle under pressure. Focus on simulating higher-pressure scenarios.
Training = Live - Good consistency! Keep practicing to improve both.
Training < Live - Unusual. May indicate training scenarios aren't challenging enough.
Both improving - Great progress! Keep up your current approach.
Using Insights
Act on comparison data:
- Identify your biggest training-to-live gaps
- Create training scenarios that mirror difficult live situations
- Practice specific skills before important calls
- Track whether focused training closes the gap
The goal is convergence - training and live scores should match.
Team Comparisons
Managers can view team-wide patterns:
Average training vs live gap by rep
Which skills have the biggest gaps
Who is improving most consistently
Training activity correlation with live performance